Case Study: Global Science & Engineering Firm Cuts IT Help Desk Tickets by 77% with Content Panda
While in the process of upgrading from SharePoint 2010 to SharePoint 2013, a global science and engineering firm sought out third-party training alternatives for its overburdened IT team.
Read this case study to learn how Content Panda:
- Reduced the number of IT support tickets for SharePoint by 77 percent – from 364 to 85
- Enabled the IT support staff to focus on higher-value projects instead of answering basic SharePoint and web application questions
- Updated and streamlined outdated help support manuals across SharePoint and new custom apps